At Big Used Dipper, we take pride in offering high quality, brand new, original OEM grease trap parts that undergo rigorous pre-shipping testing to ensure their functionality and performance. We strive to provide our customers with quality products and services. However, we understand that there may be instances where a return is necessary. To facilitate a smooth return process and maintain customer satisfaction, we have established the following return policy:

 
1. Return Eligibility:
* Returns are accepted within 30 days from the date of purchase.
* To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
* All returns must be accompanied by proof of purchase, such as the original sales receipt or order confirmation.

 
2. Return Process:
* Prior to initiating a return, customers must contact our customer service team at 252-315-4770 to obtain a Return Merchandise Authorization (RMA) number.
* The RMA number must be clearly marked on the outside of the return package.
* Customers are responsible for the return shipping costs unless the return is due to an error on our part.
* Returned items should be securely packaged to prevent damage during transit.

 
3. Return Exceptions:
* Electrical Parts: Due to the potential risks associated with improper installation or handling, we only accept returns on electrical parts if they have not been installed or powered up.
* Used, damaged, or altered items are not eligible for return.
* Special order items or custom*made parts may be subject to additional restrictions or fees.

 
4. Inspection and Refunds:
* Upon receiving the returned item, our team will inspect it to ensure compliance with the return policy.
* If the return is approved, a refund will be issued to the original payment method within 30 business days.
* Refunds will be processed for the cost of the item(s) minus any applicable restocking fees or return shipping charges.

 
5. Restocking Fees:
* A restocking fee of 35% may apply to returns that are not due to our error or product defects.
* The restocking fee, if applicable, will be deducted from the refund amount.

 
6. Damaged or Defective Items:
* In the rare event that an item is received damaged or defective, customers must notify us within 48 hours of delivery.
* We may require photographic evidence of the damage or defect to expedite the resolution process.
* Depending on the circumstances, we will either provide a replacement item or issue a refund at our discretion.

 
7. Customer Responsibility:
* Customers are responsible for ensuring that the correct parts are ordered for their specific application.
* It is important to carefully review product specifications and compatibility before making a purchase.
* Improper installation or misuse of the parts may void the warranty and eligibility for return.

 

At Big Used Dipper, we value our customers and aim to provide a positive shopping experience. If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team. We appreciate your business and look forward to assisting you with your grease trap parts needs. Thank you for choosing Big Used Dipper.